You do not care to wait 10min to get serve a simple glass of whiskey, when you are in a place like ...

Well, where to start?
Location: 5 stars hotel, on westlake.. Guess we can call it a plus
Price: They match the location of course, but not expensive compare to other locations with same price but lower quality.
Quality: Difficult to judge, I ordered a single alcohol, then quality is not related to the place. But if I judge for the choice I would say average. All drinks are commons, nothing amazing. I'll try a cocktail next time.
Service: I'm not surprised anymore.... But I'm still disappointed. It is not that bad actually, but so much under what you can expect from a place like this. Or maybe, I become picky while getting older... I will finish like a grumpy grandpa :))
Space: One of the best spot in Hanoi, it make you forget about ridiculous service. You do not care to wait 10min to get serve a simple glass of whiskey, when you are in a place like that.